Returns and complaints:

Can I return the product I bought?
Yes, according to the law you have 14 days to inform us via e-mail or letter of your willingness to return the product and return the unused product at your own expense.

Can I return the product I have opened?
No, in order to take advantage of the opportunity to return the goods and receive a refund for the item, it must be in the unused state.

How will I be refunded?
Once we have returned the goods, we will go through an inspection to see if it has been used. If we consider the request, you will be refunded the cost of the product together with the shipping costs (to the customer).

What if the refund is not approved?
In this case the goods will be returned to the customer's address at our expense.

The product I bought was damaged, what should I do?
If you find that your product has a manufacturer defect, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with a description and/or photo of the defect. Further proceedings will be dealt with individually.

What if the received package is damaged?
In the presence of the courier check the status of the shipment. In case of damage to the consignment in the presence of the courier, the injury protocol must be prepared.

 

 

Privacy and account:

Do I have to create an account to purchase?
No, you can choose to purchase as a guest when ordering.

After setting up an account, will I be able to change or delete my data from your server?
Yes, according to the law, each user of our site has the right to change or delete their data from the server. To do so , please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Is my personal information protected?
Yes, according to the law on personal data protection.

 

 

Order:

How to place an order in your store?
Orders can be placed in our store 7 days a week 24 hours a day. The customer can also place an order via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. . Orders are made on working days.

How long does it take to order goods?
Delivery time is 1-3 business days. Under standard conditions, depending on the shipping destination, the total delivery time may take up to 10 days.

Can I receive a paper invoice?
Yes, during the order fulfillment, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the request to include a paper version of your purchase receipt for shipping.

I'm afraid to give a credit card number. Can I pay by traditional bank transfer?
Yes, although the duration of such an order may increase. You can place an order via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

I do not see tax expenses. What amount will I have to pay?
When filling out the form, you can check transport costs and taxes before giving any personal details.